Hat in Hand

I feel like a jerk. We started having problems with our newspaper delivery about a month ago. The first sign was that it began arriving later which is usually not a big deal because through the week I don't read the paper until I get home at night but on the weekends I like to get my paper early.
Anyhow I didn't get a paper at all yesterday which was particularly aggravating because our nephew James had written a column about Jilda's mom. I called the paper as mad as a hornet raising cane about not getting my paper chew, chew, chew. The lady in the subscription department said she would handle it.
This morning my paper arrived before the rooster crowed and I thought to myself "problem solved." But inside the rolled up newspaper was a hand written note from the carrier apologizing for the poor service. "I'm so sorry Mr. Watson," she wrote "but Jim (not his real name) who normally carries the paper had a stroke last month and I've been at the hospital with him a lot, so I had problems getting the paper delivered. I will do better and I will adjust your bill."
I felt small as I read the note. Life has been so good to my family and me. Sure I've had hard times like everyone else but if I were holding a scale in my hands the good would outweighed the bad....it wouldn't even be close.
I can't undo the complaint, it's ancient history. Had I known beforehand about her husband, I would NEVER have complained. But I can let her know that I'm not usually a jerk. Jilda is painting one of her beautiful cards and I will write out an apology to her.