Tuesday, February 03, 2009

Venting

I'm having an issue with software support for Acronis Backup software. I bought it back in August and I had a simple question. When I went to their website for help, it asked for my login email address and password. I tried all my email addresses and all the passwords and none of them worked. The site gave me an opportunity to send an email. I sent the email and forwarded a copy of the receipt they sent me when I purchased the software.
In every other instance in the past, this is all that was needed to get my login/password reset. Not so with Acronis. They said they didn't have a record of my email address and to please use the email address I used when I originally ordered the software. I sent a list of all the email addresses I have. None of them were in their database.
I've exchanged a dozen emails with this bunch and I'm no closer today than three weeks ago when I started. I got an email address today that asked me to respond back RESOLVED if my issue had been resolved. You guys know me, I'm easy going...right? Well, I snapped. I fired off a terse email asking to speak to the owner, ceo, manager, HMFIC to give him one last chance to help me resolve my issue. If I don't hear back soon, I'm going to log onto every tech forum I can find and spread the word about this bunch.
........OK, I feel better now that I have vented. Believe me, if I don't hear back soon. I'll let y'all know so you can spread the word about Acronis.

2 comments:

  1. Brett Siedman2:32 PM

    Hi Rick,

    I work for Acronis and want to get you appropriate support. I cannot find your ticket. Can you please email me directly and I will make sure you get taken care of promptly.

    Many thanks,
    Brett Siedman
    (brett.siedman@acronis.com)

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  2. This comment has been removed by a blog administrator.

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