Monday, July 23, 2007

Customer Service

You can call it off-shoring, outsourcing, right-shoring, downsizing or best shoring, but the bottom line is that the folks in the U.S. are unemployed and when you call in a trouble on your _____________ fill in the blank, your going to get someone on the other end of the phone that doesn't talk like us. Hello my name is Jagannatha...then after a very long pause, "but you can call me Bob" the help desk person says. Well just where are you from Bob? I find myself asking. I am from Bangalore comes the response. "I bet that's not in Maine," I speculate. Ha ha ha, no I'm in India. "Well it's about 4 p.m. here Bob, what time is it there?" "Oh it's tomorrow morning 2 a.m. your time meester Watson," says Bob. "I've got an idea Bob, " I explained "since you guys are about 10 hours ahead of us, why don't I call you Saturday afternoon my time and get you to look up the ticket numbers for Saturday night's Florida lottery. I'll run down to the state line and buy the winning numbers and split jackpot with you." I could almost hear Bob staring into the telephone asking himself "is this guy smoking hashish?"
Never mind Bob, I've got a problem with my __________ fill in the blank, and I need your help.
At this juncture, I try a number of pointless things trying to resolve my problem. I get frustrated and hang up the phone cursing under my breath. Bob's boss in the U.S. smiles and pat's himself on the back for providing such great customer service. I, on the other hand find a friend who has had the same issue I'm having and he tells me how to fix the problem with my _____________fill in the blank.
It's frustrating but it's pretty much the way things are now. I don't begrudge anyone having a job, but when our companies put our folks out of a job and try to make it appear that customer service is better - it gets my goat.


  1. Anonymous7:35 AM

    I know, i know! it just kills me when i talk to someone like that, but you did give me a very good laugh this morning when i read your blog(lottery tickets). keep up the good work rick..

  2. Amen to that. Too bad our people in Congress don't have to make those calls when they have a problem.


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