Friday, June 19, 2009

Score one for the home team

Yesterday was a blur to me. Two of my coworkers were on vacation and left me and one other guy to mind the store so to speak.
Things broke loose after lunch and I was swamped. A guy in Alpharetta was having system problems and at 4 p.m., tried to call one of the folks who was in vacation. He then called me and got my voicemail but didn't bother to leave a message. I was on the phone working another critical issue.
He then sends an email out to the world complaining about the crappy service provided by my team.
A flash of uncharacteristic white-hot anger as hot as a bolt of lightening, flashed over me. I didn't have time to respond to the insult because I had to move quickly to resolve his issue.
In the past, I would have stayed up all night stewing over this. Last night however, I decided to let it go.
I know the only way some people can feel important is to put someone else down. So today, instead of unloading, I followed up and behaved as if nothing had happened. I can tell it caught him off guard.
I know I felt much better and I feel that maybe the situation happened so that I could learn and grow. I did hire a guy to go out and slash his tires at lunch today....just kidding.
Have a great weekend.

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